Return & Refund Policy — DoggyPaddle

Contact: contact@doggypaddle.shop

30-Day Money-Back Guarantee

We want you and your dog to be completely happy with your DoggyPaddle vest. If you're not satisfied for any reason, you have 30 days from the date of delivery to request a return.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Unused and in the same condition that you received it
• In its original packaging, with all tags attached
• Free of stains, odors, pet hair, or signs of wear
• Accompanied by your order number or proof of purchase

Items that have been used in water, washed, or show signs of wear cannot be accepted for return, for hygiene and safety reasons.

How to Start a Return

1. Email contact@doggypaddle.shop with your order number and the reason for your return
2. We'll respond within 1-2 business days with return instructions and a shipping address
3. Pack the item securely in its original packaging and ship it back to us
4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund

Refunds

Approved refunds are processed within 5-7 business days to your original payment method. Please note that your bank or card provider may take additional time to reflect the refund on your statement.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, contact us first with photos of the issue and we'll cover the cost of the return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us at contact@doggypaddle.shop within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

Exchanges

Need a different size instead of a refund? Contact us before sending anything back — in many cases we can arrange a size exchange directly, which is faster than a return and refund.

Non-Returnable Items

• Free promotional items included with bundle purchases (such as bonus eBooks) are not eligible for separate return or refund
• Final sale or clearance items, if marked as such at time of purchase

Late or Missing Refunds

If you haven't received your refund within the timeframe above, first check with your bank or card provider, as processing times can vary. If you've done this and still have concerns, contact us at contact@doggypaddle.shop.

Questions?

Reach out anytime at contact@doggypaddle.shop and we'll be happy to help.