Shipping Policy — DoggyPaddle

Contact: contact@doggypaddle.shop

Order Processing

All orders are processed within 1-3 business days after payment is confirmed. You'll receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships.

Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Once your order has shipped, delivery typically takes 5-10 business days, depending on your location and local carrier conditions.

Please note that processing time and delivery time are separate — total time from order to delivery is generally processing time plus delivery time.

Shipping Rates

• Solo Pack: $2.99 shipping fee
• Duo Pack and Family Pack: Free shipping

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Shipping Delays

While we work hard to get every order to you as quickly as possible, occasional delays can happen due to high demand, weather conditions, or carrier disruptions beyond our control. We appreciate your patience and will keep you updated if anything affects your order.

Where We Ship

We currently ship to the United States, United Kingdom, Australia, New Zealand, and Canada. Customers are responsible for any customs duties or import taxes that may apply based on local regulations.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error, contact us as soon as possible at contact@doggypaddle.shop and we'll do our best to update it before the order ships.

Questions About Your Order?

We're here to help. Reach out anytime at contact@doggypaddle.shop.